Refunds and cancellations
I do issue refunds and cancellations. My policy is as follows: Full Refund or cancellation of order to the card on file for the first 30 days, providing that the digital file has not been downloaded. To maintain quality assurance and to best assist my customers with any issues they may happen to encounter during the ordering process? My toolkit includes a program that tells me not only that a file has been downloaded, but how many times each file in the order has been downloaded by the user. If you are unhappy with the order that is a completely different situation. Please contact me and we’ll try to work something out. Customer satisfaction is my highest priority.
Shipping & Delivery of Goods
All items for purchase on SWT are digitally delivered via MP3 format. They are available for download immediately after purchase and you will receive an email with the links to download your files within minutes once payment has been completed. If you don’t see the email please check your spam folder, and if there are issues contact me at mistresstrainher@gmail.com. I’ll get the issue resolved ASAP. At this time, I am not offering anything but digital delivery, as this helps keep overhead costs down, and provides you with the quickest means of getting your product. If you decide to set up an account on the site, this stores the downloads of every file you purchase and makes them available for download indefinitely. If you choose not to set up an account, you can provide me with your order number and I will regenerate the order links and email them to the address you specify.
